Privacy Policy of Oshi Casino
At Oshi Casino, we place the utmost importance on protecting your privacy and the security of your personal data. This Privacy Policy details how we collect, use, disclose, and protect your information when you use our online gaming services. We are committed to handling your data in accordance with applicable data protection laws, particularly the General Data Protection Regulation (GDPR), and to ensuring a transparent and secure gaming experience for you.
We want to assure you that we always strive to maintain the highest standards in data protection to earn and retain your trust. Our goal is not only to provide you with first-class entertainment but also the certainty that your personal information is safe with us, at Oshi Casino.
Data Collection
We collect personal data from you when you register with Oshi Casino, use our services, or interact with us. This data is necessary to provide you with a smooth and secure gaming experience. Primarily collected information includes identity data, such as your full name, date of birth, and nationality, which are essential for verifying your identity.
Furthermore, we collect contact details, including your email address, phone number, and residential address, to communicate with you and send you important information. Transaction data, such as deposits, withdrawals, and betting history, are also collected to manage financial transactions and fulfil our legal obligations. We ensure that all collected data is used exclusively for its intended purposes and treated with strict confidentiality.
Use of Data
The data we collect primarily serves the provision, operation, and continuous improvement of our online gaming services. We use this information to manage your account, process transactions, and provide you with access to our games and features. Personalising your experience is particularly important to us; therefore, we use your data to present you with relevant offers, game recommendations, and content based on your preferences.
Another important area of use is ensuring the security of your account and preventing fraud and money laundering. We analyse data to detect and prevent suspicious activities, thereby ensuring the integrity of our platform and the protection of all users. The insights gained enable us to continuously optimise your gaming experience at Oshi Casino and offer you a secure and tailored environment. We invite you to explore the full range of our offers and services on our Homepage.
Data Protection Measures
We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. This includes the use of state-of-the-art SSL encryption technologies, which ensure that all data transfers between your device and our servers are confidential and tamper-proof. Our security protocols are regularly reviewed and updated to meet the latest standards and threats. Oshi Casino places the highest importance on the continuous adaptation of our protective measures.
All our employees who have access to personal data are subject to strict confidentiality agreements and receive regular training on data protection and information security. We also employ advanced firewalls and intrusion detection systems to protect our systems from external attacks. These measures ensure the protection of your privacy while you use our extensive offerings and can rely on a secure gaming experience.
Cookie Policy
Our website uses cookies and similar technologies to enhance your user experience and optimise the functionality of our services. Cookies are small text files stored on your device that allow us to remember your preferences, analyse traffic on our website, and display relevant content. We use both session cookies, which are deleted after you close your browser, and persistent cookies, which remain on your device for a longer period.
These cookies help us make website navigation more user-friendly and understand which areas are most interesting to our users. You always have full control over your cookie settings and can manage them in your browser as you wish or disable cookies entirely. Please note, however, that disabling certain cookies may impair the functionality of the Oshi Casino website or make certain services inaccessible.
Disclosure to Third Parties
The disclosure of your data to third parties occurs strictly under stringent conditions and only to the extent absolutely necessary for the operation and provision of our services. We may share your personal data with trusted service providers who assist us with payment processing, fraud prevention, customer support, or the technical maintenance of our platform. These partners are contractually obliged to treat your data with strict confidentiality and to use it exclusively within the scope of our instructions.
It is a fundamental concern for us to emphasise that Oshi Casino will never sell, rent, or disclose your personal data to third parties for marketing purposes. Disclosure may also occur if we are legally obliged to do so, for example, by order of authorities or courts, or to protect our rights and the rights of third parties. We carefully select our partners and ensure that they adhere to the same high standards for data protection as we do.
User Rights
In accordance with the provisions of the General Data Protection Regulation (GDPR), you have comprehensive rights regarding your personal data that we process. You have the right to information about the data stored by us, the right to rectification of inaccurate data, and the right to erasure of your data, provided there are no legal retention obligations to the contrary. Furthermore, you have the right to restriction of processing and the right to data portability.
You can also object to the processing of your data at any time, especially if the processing is based on legitimate interests or for direct marketing purposes. To exercise these rights or if you have any questions about data protection, please contact Oshi Casino's Data Protection Officer. We will process your requests promptly and in accordance with legal requirements and provide you with the necessary support.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by legal regulations. The exact duration of data retention may vary depending on the type of data and its specific purpose. For example, transaction data must be kept for a certain period due to anti-money laundering laws and tax regulations.
After the respective retention periods expire, your data will either be securely deleted or anonymised so that it can no longer be linked to you personally. We conduct regular reviews of our data retention practices to ensure that we only store the information actually required. Our data retention policies are designed to both protect your privacy and comply with our legal obligations.
Contact and Complaints
For any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal data, our dedicated team is always happy to assist you. You can easily reach us by email at the address provided on our website or use our live chat for quick support. We strive to answer all enquiries promptly and comprehensively and to help you resolve your concerns.
Should you believe that our processing of your personal data violates applicable data protection law, you naturally have the right to lodge a complaint with the competent supervisory authority. We can gladly provide you with the contact details of the relevant authority upon request. However, we encourage you to first contact the Oshi Casino team directly so that we can try to resolve your concern straight away.